Owner Relations & Communication

Transparency is best executed when communication is streamlined and easily accessible. When board members know the issues concerning residents, executive decision-making will more likely reflect the interest of your residents. Conversely, when the residents are aware of the conditions that predicate board-level action, they are more likely to act in accordance with the community association directives. We take pride in our communication, whether it be a vendor, resident, or a board member and we are always available for our owners and clients.

  24/7 Access – call, text, or email 24/7

  Resident Communications – Newsletters, Updates, and Educational Info

  Interactive Website/Owner Portal – Every community association we work with will have their own respective website equipped with tools and information personalized to their community. Necessary tools such as a community calendar, board announcements, relevant documents, and more will be on community websites to facilitate transparency between all members of the community. We utilize web-safe protocols to ensure the privacy and secure transmission of sensitive information

  Our Website & Social Media Resources – Our website, along with our Facebook page serve to be the central hub of our organization. With an emphasis on efficiency, our simple design offers ease-of-access for our clients’ and residents’ needs. Users are able to access contact information, news relevant to our business, announcements, and up-to-date descriptions of our services.

Association Maintenance

Whether it’s round-the-clock custodial work, structural repairs, beautification projects, and other services, Mountain Life will designate the tools necessary to keep your community operating at the highest standards. Emergency? We’ll be there.

  Routine Common Area Inspections and Reports

  Vendor and Service Provider Quality and Accountability

  Procurement of Bids for Maintenance, Reserve Repair and Replacement Projects

FINANCIAL MANAGEMENT

Scrupulous financial management and consultation are key elements to building the strength of a community association. Your financial growth is our priority. While maintaining the highest security provisions, we commit a broad range of financial services to expand the success of your association:

  Assessment Collection – Unenforced delinquencies are the quickest route to undermining the growth of your community association. We know how to create a healthy and successful plan for your residents in order to ensure assessments are collected with immediacy. Our innovative approach to communication and multiple payment methods alleviate financial strain on both homeowner and association.

  Accounts Receivable and Accounts Payable

  Lien Filing and Delinquency Collections

  Annual Budget Preparation

  Monthly Financial Reports

Insurance Management

  Insurance Coverage Analysis and Routine Bidding

  Claim Management

  Oversight of HOA responsibility in individual claims

Reserve Management

  Implementation of Preventative Maintenance Programs

  Capital Project Expenditures

Compliance Oversight

Association Documents, WV Code and Uniform Common Interest Ownership Act

  Enforcement of Governing Documents/Rules & Regulations

  Drafting and Implementation of Policies and Procedures for Board of Directors & their Committees